Digital Transformation of Public Administration: From Vision to Reality

Digital transformation of public administration offers a key opportunity for increasing the efficiency, transparency and quality of these services. The transition to digital processes is necessary for modernization of state institutions and improving interactions between the state and its citizens. Success of this transformation relies on combination of technological innovations, legislative support and mindset change within the public administration. Realization of digital administration requires comprehensive approach that includes technological preparedness and new approaches in the management and public services organization. The government must ensure that the digital transformation is inclusive and accessible to all citizens, while ensuring data protection and cyber-security.

How can a successful digital transformation of government be ensured? What technologies and strategies are critical? How do we ensure that the digital government is efficient, secure and accessible to all citizens? What should be the first step? Or has it been already taken and no one has noticed?